In the event of an accident, a few simple rules can be a great help to all drivers:

1. Secure the scene of the accident
•  Switch on hazard lights
•  Set up your warning triangle; if you are on a motorway, move to a safe place together with other involved parties, e.g. behind a crash barrier
 
2. First Aid
•  Check the casualty’s breathing and pulse
•  Place the casualty in the recovery position
•  Treat shock, stop any bleeding
 
3. Call the emergency services (112). Provide the following information:
•  What happened?
•  Where did it happen?
•  When did it happen?
•  How many casualties are there?
•  Who is calling?
 
4. Call Ford Assistance
 
5. Record details of the accident and document evidence
•  Speak to witnesses and note their contact details
•  Take photographs showing scale
•  Fill out an accident report and have it signed by all participants – signing the form does not represent acceptance of liability.

If you're involved in an accident, record the details on our accident information leaflet while they’re still fresh in your mind. If you print it out and keep it in your glove compartment, it will help you provide your insurance company with all the details of your accident when notifying them.

A pebble can be easily chipped up and damage your windshield. Just as easily, our glass repair service provides you a clear view again. Using innovative technology and state-of-the-art tools, our specialists will always try to repair damaged glass – if possible – to save you time and money.

In order to do so, the stone-chipping has to meet the following conditions:

•  Must not be bigger than a 2 Euro coin
•  Must not be closer than 10 cm to the edge
•  Must not be in the driver´s field of view

'Paintless Dent Removal' is a unique technology that allows our specialists to cost-effectively massage minor dents out of your vehicle. In most cases a repainting of the damaged area is not necessary.

Here’s a list of damages that could be repaired with 'Paintless Dent Removal':

• Hail damage         
• Door dings         
• Minor body creases      
• Minor bumper indentations

Please contact your Ford Dealer/Authorised Repairer in case of any further questions.